Booking an Appointment
Appointments are available between 8.30 am and 6.0 pm Monday to Friday and 9 00 am to 1 00 pm on Saturdays. Our doctors work a rota system to share the work fairly so it is not possible to give surgery times for individual doctors. If you would prefer to see a particular doctor, or would, for example, prefer to see only a female GP, please tell the receptionist when you ring.
We have a mixture of appointments bookable ''on the day'', and appointments that can be booked in advance (usually at least two weeks). We also offer telephone appointments for matters such as sickness certificates and repeat medication as this saves you having to come to the surgery. All our doctors have full access to your medical records on our computerised system.
Almost all nurse appointments are pre-bookable. This includes immunisations and appointments for review for people with chronic diseases such as diabetes and asthma. See also ''Travel below''
You can book to have a telephone consultation with a doctor. He or she will ring you on the telephone number you have given, during the morning surgery. Many common queries (such as explaining test results) can be dealt with over the phone, saving you time.
Please note that the volume of calls we receive can make it difficult to get through on the phone at peak times. Please try and call after 10.30 am if you do not need an urgent appointment.
You can also book a GP appointment online. To use this facility, you will need to come to the surgery and request a special Patient Access PIN code. Please bring some identification with you so the surgery staff can verify your request. You can then register for this service online via a high security web portal. Full instructions on how to do this will be given when you request your PIN. You will need to set up personalised security questions on the web portal, so the surgery staff are not able to do this for you.
Click the patient access button below for online bookings.
Please note that to ensure everyone has fair access to the system, a maximum of two appointments can be booked online at any one time. If you need a double appointment (for example if you need someone to translate for you), please ring the surgery to book as only single appointments can be booked online, and the doctor may not have long enough to help you with a single appointment.
If you have an Apple iOS or Android device, you can download a free app for online bookings once you have registered (search for "EMIS Access" on the App Store or Google Play). If you lose your PIN code or password, you may need to come to the surgery for a new one, so please keep your log-in details safe.
The reception staff may ask you if you need to actually see a doctor as many routine matters (such as ordering repeat medication or repeat "sick certificates" for long-term conditions) can often be dealt with over the phone. Many minor illnesses can also be dealt with in a telephone consultation, saving you a trip to the surgery. In some cases, if you receive free prescriptions, you may be able to benefit from our "Minor Ailments Scheme", meaning you can get free medication for some minor conditions from participating local pharmacies.
Please note that we respect your right to privacy, and you do not have to tell the receptionist why you wish to see a doctor if you don't want to. However, all surgery staff are bound by the same strict confidentiality rules as Doctors and it will help them to help you if can give them some information.
Our doctors work a rota system to share the work fairly so it is not possible to give surgery times for individual doctors as these change from week to week. If you would prefer to see a particular doctor, or would, for example, prefer to see only a female GP, please tell the receptionist when you ring.
Around half our GP appointments are bookable “on the day” only, as we find this is what many patients prefer, and it helps reduce the number of appointments wasted by patients not attending. The remaining appointments are available to book ahead for less urgent matters. Please ask clearly if you would like to see a particular doctor, although this may mean you have to wait a little longer as some GPs work only part time. All our doctors have full access to your medical records and documents on our computerised system.
Most appointments are for a fixed time (usually 10 minutes for "on the day" appointments). If you have several issues you need to discuss with the doctor, please ask the receptionists for a double appointment. They will need to ask you why you need a longer appointment as it will mean a delay for another patient. Our rule is "one appointment - one patient". Please do not expect to have all your family members treated in one ten minute appointment.
All nurse appointments are pre-bookable. This includes immunisations, travel vaccinations and appointments for reviews for people with chronic diseases such as diabetes and asthma. Please note that families needing to book for travel vaccinations will always need multiple appointments. Please ask Reception for advice.
If you arrive late for your appointment you will be asked to rebook. Patients arriving late for booked appointments are the main reason surgeries do not run on time and you are kept waiting past your appointment time. If you have booked a double appointment it is the time of the first appointment that will be used to decide this.
You can also book to have a telephone consultation with a doctor. He or she will ring you on the telephone number you have given, duringf morning surgery (the exact time cannot be guaranteed). Many common queries (such as explaining test results) can be dealt with over the phone, saving you time.
If you need a blood pressure reading, you do not need to make an appointment. A special automatic machine is available in the Reception Area. It will also measure your height and weight and calculate your BMI (Body Mass Index). You can take the printout to the receptionist (make sure your name and date of birth is written clearly on the back) who will make sure the reading is added to your record.
If the doctor has prescribed you medicine that you need to take continuously ("repeat medication") for a medical condition such as blood pressure, cholesterol or diabetes, you do not usually need to make an appointment. But can request more using the form on the right hand side of your prescription. However, the doctor will still need to see you every few months to review your medication and make sure it is still right for you.
Some medications (especially some prescribed in hospital) need you to have regular blood or other tests to ensure your safety. It is important you have these tests or the surgery may not be able to prescribe further medication on safety grounds. Whoever originally told you to take a medication, clinical responsibility for prescribing rests with the doctor who eventually signs the prescription and so they need to be sure it is right for you.
Please ensure that you cancel any appointments you no longer require. Each week around one in every 10 patients do not turn up for their appointments resulting in all others having to wait longer for appointments. This wastes the equivalent of a full-time doctor's appointments each day! Patients who repeatedly fail to attend appointments will be asked to find another doctor.
Appointments can be cancelled online (on this website), by text message, using the online apps or by calling the surgery.
We use an automated text messaging system to send out reminders for booked appointments and health promotion messages (including reminders to book appointments for medical checks). You can also text back to cancel if you no longer need your appointment. Text cancellations are handled by a computer system - so please just send the word "Cancel" to the number quoted and do not send any other message to this number as they may not be seen for some time. You can also cancel online if you've signed up for online bookings.
Please make sure you tell us if you change your mobile phone number so we can continue to send these messages. If you do not wish to receive reminders, please tell the reception staff and they will amend your record to switch the feature off.
Sign up to our text reminder service online here.
Cancel Your Appointment Online
If you are unable to keep your appointment to see the Doctor or the Practice Nurse, it would be appreciated if you would telephone to cancel the appointment as early as possible, so that the appointment time can be given to another patient.
Home visits are only for house bound or seriously ill/terminall ill patients who are unable to come to the surgery. Our doctors typically see four patients in the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice where possible. Please phone on the same day before 10 am if you feel you require a home visit. A Doctor will phone to assess your condition before deciding if a visit is required.
When requesting results of blood tests, x-rays etc, please phone between 11.00 and 04.00 pm,
We have a collection service from North Middlesex Hospital which leaves the surgery about 10am on weekdays only. When leaving any specimens at the surgery, please ensure that they are labelled clearly with your name and the date that the specimen was taken and try to ensure they reach us before 10am on weekdays.
Please note that the surgery will normally ONLY contact you about test results if some urgent action is needed. We rely on patients to contact the surgery for their results if they are not urgent. Typically call 1 week after routine tests for the results. The GP will leave a message with the reception staff regarding blood test results. If a GP review is required then an appointment to discuss this can be booked when you call in.
Please note that the administrative staff cannot interpret the results for you - if you need to ask questions about them, you will need to speak to a clinician. A telephone appointment can be booked with a doctor for you to save you coming in to the surgery.